Why can't I obtain travel health advice over the telephone or by e-mail?
As every patient's needs vary, depending on both your personal circumstances and exactly where you are travelling, our nurses are unable to give you travel health advice over the telephone or by e-mail.

What happens when I come for my consultation?
We ask you to arrive at least 10 minutes in advance of your appointment time, so that you can complete a short questionnaire before seeing the nurse. You will need to tell us your destination, level of accommodation and personal health requirements so that the nurse can determine what immunisations and/or malaria prevention you will need. She will do this by referring to the most up-to-date advice via the Travax website for health professionals. This all takes time, which is why in the interests of patient safety if you do arrive late and the clinic is fully booked for the rest of the session or you don’t have all the information we need (including what immunisations you may have already had in the past), you may be asked to rebook a new appointment at a time when you can be sure to arrive in good time with all the information you have been asked for.

How much will it cost?
If you know before you make your appointment exactly what immunisations you will need, our receptionists can tell you the costs over the telephone. Alternatively, you can check out our most recent travel clinic prices online. If you don't know in advance what you need, then the nurse will go through this with you at your consultation. If you decide at that time not to have any immunisations whilst you are with her, then all we charge you for is our minimum consultation fee for you or your family's appointments.

How can I find out before I come in what protection I need for my trip abroad?
You can look up what you are likely to need by checking out the websites listed below:

www.fitfortravel.nhs.uk

www.doh.gov.uk

Alternatively you can pick up the Department of Health booklet "Health Advice for Travellers" from any Post Office.

How long before I travel abroad should I have my immunisations?
Ideally, you should make initial enquiries at least a month before you travel, as you may need a course of two or three injections for certain areas in the World - but even if you have left it until the last minute we can help give you some protection before you go.

We hope this has answered any questions you may have.

If you are making an appointment on behalf of someone who does not speak English fluently, it would be very helpful if you or another English speaking person could come too. This is because they may need your help to complete the forms and give the nurse all the important information she will need in order to advise them.

If you know you have a complex medical history or one of the people you are booking an appointment for has a disability, you may need extra time for your appointment, so please tell our Receptionist so that we can accommodate your special needs.

Thank you.

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